If Your Battery Is Not Charging:
Step 1: Update Firmware Make sure your VOLTRA I’s firmware is up to date. Check for updates on Beyond+ app or on the unit (Settings →General→Firmware Update), download and install any available firmware updates, then restart your device.
Step 2: Use Our Cable and Adapter Ensure you’re using Beyond Power cable and adapter provided with your VOLTRA I.
Step 3: Use a PD Adapter
If you do not have the original Beyond Power cable or adapter available:
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Make sure you are using a Power Delivery (PD)-compatible charging adapter.
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The charging cable must be a USB-C to USB-C cable.
Step 4: Still Experiencing Issues? If the problem persists, please
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Submit the log (Settings →General→About→Send Report)
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Contact Beyond Power Customer Service at [email protected]. Provide us with your SN (Serial Number) code. We’ll assist you promptly.
Important: The battery cannot be charged properly at around 0°C (32°F) or below.
If the Battery Drains Quickly When the Device Is Powered Off
Please check whether Accessory Guard mode is enabled on your device
(Settings → Safety → Accessory Guard).
When this feature is enabled, the device may remain active even when powered off, which can lead to battery drain and prevent it from entering sleep mode.