Replacements can be requested within 14 days of receiving the product if it was damaged during shipping, does not match the original description, or suffers a performance failure. Proof of damage from the carrier may be required.

Orders shipped under Delivered Duty Unpaid (DDU) terms may be subject to import duties, taxes, or customs fees imposed by the destination country.

These charges are determined by local customs authorities and are outside of our control. All import duties, taxes, and customs-related fees are the responsibility of the customer and are payable upon import. These charges are not included in the product price or shipping fees.

Once an order has been shipped and entered customs clearance, any applicable duties and related charges are considered part of the import process and remain payable regardless of whether the shipment is accepted or refused.

Refusal of delivery does not waive responsibility for any import duties or customs fees incurred during the shipping process.

If a shipment is refused upon delivery or cannot be delivered due to unpaid import duties or taxes, it may be returned to the sender where possible.

In such cases, all associated costs, including original shipping fees, return shipping fees, and any import duties or customs charges incurred, may be deducted from any eligible refund or otherwise billed to the customer.

Refunds are issued to the original payment method and typically take 7–14 business days depending on your bank. Refunds include any applicable bank transaction fees and restocking fees.

https://www.beyond-power.com/policies/refund-policy

Contact [email protected] within 14 days of receiving your product to request a return. Follow the instructions provided and use a trackable shipping service. We recommend purchasing shipping insurance, as we cannot guarantee safe receipt.

Items delivered more than 14 days ago, missing accessories or packaging, damaged or altered items, products without proof of purchase, purchases from unauthorized sellers, or items returned by someone other than the original purchaser cannot be returned. Damage from external factors like fire or flood is also not covered.

Unopened items returned in original packaging have a 5% restocking fee, while opened items in like-new condition have a 10% restocking fee. Return shipping costs are the customer ‘s responsibility unless the return is due to a shipping error.

Returns are accepted within 14 calendar days of delivery. Products must be new or like-new with no significant signs of use. Items with confirmed manufacturing or material defects are also eligible for return and replacement.

Yes. If your product has a confirmed manufacturing defect, material issue, or was damaged during shipping, you can request a replacement within 14 days of receiving the item. Proof of the defect may be required.

Orders cannot be changed or canceled once shipped. If delivery is refused, the order will be returned to our warehouse and refunded to the original payment method minus a 5% refused shipment fee. Please notify us in advance if you plan to refuse delivery.