Standard Warranty service coverage is based on the original order shipping address. Any additional costs resulting from regional service differences will be the responsibility of the customer.

Due to current limitations in localized service availability, the following repair pricing applies exclusively to customers within the United States. For support in other regions, please contact us at [email protected] to confirm applicable terms and service options.

Your Beyond Power products are covered by standard warranty terms at https://www.beyond-power.com/pages/warranty.

Extended warranty is available for purchase within 90 days of your original order, and extends the total coverage to 3 years in the United States.

Note: Health thresholds are identical for standard and extended warranties. Extended warranty only extends the time period of coverage.

If Beyond Power determines an issue is a manufacturer defect within your warranty period, repair or replacement is completely free. All pricing below applies only to non-warranty issues.

Complete tutorials available on our official YouTube channel. Kits include all components and tools needed. All prices include standard U.S. shipping.

Note: Repair services are not included with kits.

Beyond Power performs the repair. Prices include standard U.S. shipping.

Note: Prices include replacement parts and professional repair labor. Warranty eligibility and interpretation are at Beyond Power’s sole discretion.

Standard Warranty is tied directly to the unit and remains valid regardless of changes in the user/owner.

If your unit was activated more than 90 days ago, you will not be able to activate the extended warranty on your own.
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Please contact [email protected] and provide at least 6 photos showing the condition of your VOLTRA from all angles. Specifically, please make sure to include:

In addition, please upload the log by following these steps:

Once we confirm the condition of your VOLTRA, we will manually activate the extended warranty for you.

Yes. Each warranty is tied to a specific unit.

Beyond Care includes the protection provided under the applicable VOLTRA Standard Warranty during the active coverage period, including after the original Standard Warranty expires.

It also adds additional benefits, including:

No. Purchasing Beyond Care does not replace, reduce, or otherwise affect your existing VOLTRA Standard Warranty or any applicable statutory consumer rights.

Your Standard Warranty continues to apply under its original terms, while Beyond Care provides additional protection and can extend eligible warranty coverage beyond the original warranty period.

Yes. Your VOLTRA Standard Warranty remains in effect according to its original terms.

Beyond Care provides additional protection during its active coverage period and does not replace your Standard Warranty.

Active Extended Warranty plans will be automatically upgraded to Beyond Care for their remaining coverage period at no additional cost.

You will receive the additional Beyond Care benefits for the remainder of your existing Extended Warranty term.

Yes.

For newly purchased eligible VOLTRA devices, Beyond Care can generally be purchased at the time of purchase or within the applicable eligibility period.

Devices outside the standard eligibility period may require verification or inspection before Beyond Care can be activated.

No. Beyond Care is tied to the covered VOLTRA device and its serial number and cannot be transferred to another device.

If Beyond Power replaces your covered device as part of an approved service claim, the remaining Beyond Care coverage may be transferred to the replacement device.

Beyond Care covers eligible accidental damage from normal handling, including incidents such as accidental drops, impacts, and liquid contact.

For an approved claim, Beyond Power may repair the device, replace affected components, provide an equivalent replacement device, or use another reasonable service solution.

No additional repair service fee applies to an approved accidental damage claim.

Yes.

If the health of an official VOLTRA cable falls below the applicable replacement threshold under normal use, currently 50%, it may qualify for replacement at no additional service fee.

Each request is subject to diagnostic verification, inspection, reasonable-use requirements, and return of the replaced cable if requested.

There is no preset limit on the number of eligible cable replacements while Beyond Care remains active.

Yes.

If the battery health of the covered VOLTRA falls below the applicable replacement threshold under normal use, currently 80%, it may qualify for battery service or replacement under Beyond Care.

Eligibility is subject to diagnostic verification and inspection.

Yes. When a replacement device is provided, Beyond Power may use a new or refurbished unit that meets our applicable performance and quality standards.

Beyond Care is currently available for eligible devices in the United States, United Kingdom, and European Union.

Service availability and fulfillment may vary by region, and coverage is generally provided within the device’s original supported purchase or shipping region.

A separately purchased Beyond Care plan may be canceled and refunded within 14 days of purchase, subject to the applicable terms.

If the covered VOLTRA device is returned under the applicable return policy, the associated Beyond Care plan may also be canceled and refunded together with the device.

Beyond Care coverage begins when the plan is activated for the eligible VOLTRA device.

The coverage term and renewal cycle are calculated from the Beyond Care activation date.

For plans purchased before device-side activation becomes available, the coverage period will not begin until activation is completed.

Beyond Care will be available for purchase beginning August 20, 2026.

Customers who purchase Beyond Care between August 20 and August 26 may not be able to complete device-side activation immediately.

Activation becomes available with the supported device software release beginning August 27, 2026. Your Beyond Care coverage period begins from the activation date, not the purchase date.

Yes. Beyond Care is a subscription service that renews at $199/year after your initial term ends.

Yes.

You may cancel automatic renewal at any time before your next renewal date. Canceling renewal does not immediately terminate your current Beyond Care coverage.

Your existing coverage will remain active until the end of the current paid coverage term.

If automatic renewal is enabled, your plan will renew according to the applicable subscription terms.

If renewal is not completed, a limited grace period may apply before coverage fully expires. Eligibility to restart coverage after expiration may require device verification.

For the first 90 days following the launch of Beyond Care, eligible existing VOLTRA owners will have an opportunity to purchase Beyond Care, including owners who did not previously purchase Extended Warranty.

Eligible customers may choose from the available 1-year or 3-year Beyond Care plans during this launch period.

Standard eligibility and device verification requirements may apply after the launch period ends.

The VOLTRA I comes with a standard 1-year warranty.
For customers in the EU and UK, the standard warranty is 2 years.
For more information, please visit: https://www.beyond-power.com/pages/warranty